The TCE Experience Doesn't End at Checkout

Our commitment is to provide exceptional service before, during, and after your purchase. Whether you need product recommendations, order assistance, or help choosing your next crown, we're here to assist.

Shop Hair Collections

Send Us A Message

Before You Contact Us

What are Signature Glueless Wig Remakes?

Our Signature Glueless Wig Remakes are preorder recreations of TCE's best-selling custom wigs. Each unit is handcrafted using our 100% Unprocessed Signature Hair Collection, customized to your provided head measurements, and arrives ready to wear—no stylist or glue required.

These are not previously worn wigs; every remake is created from scratch to match the original TCE design.

Need more help? Contact Team TCE.

What is the TCE Wig Care Warranty?

Protect your investment with our TCE Wig Care Warranty.

For $150, you'll receive:

• Up to 3 Wig Revamps (wash, deep conditioning, and styling)

1 Complimentary Lace Replacement Labor Service

Lace must be purchased separately through TCE. Warranty is valid for the original wig purchased from TCE.

Need more help? Contact Team TCE.

Can I return my order?

Due to the customized nature of our products, all sales are final.

Returns, refunds, or exchanges are not accepted on:

• Custom Wigs

• Signature Wig Remakes

• Hair Extensions

• Lace Products

• Lashes

• Sale Items

If your order arrives damaged during shipping, please contact us within 48 hours of delivery.

Need more help? Contact Team TCE.

What if I submit the wrong head measurements?

Accurate measurements are the client's responsibility and are essential for creating a properly fitting custom wig.

If a completed unit requires resizing due to incorrect measurements provided by the client, a $45 reconstruction fee will apply.

For assistance, please visit our Wig Measurement Guide before ordering.

Need more help? Contact Team TCE.

Do you offer payment plans?

Yes! We offer flexible payment options through Shop Pay Installments and Klarna on qualifying purchases, making it easier to invest in your luxury hair experience.

Need more help? Contact Team TCE.

How long will it take to receive my order?

Processing time depends on the product or service selected.

• Ready-to-Wear Wigs: 3–5 Business Days

• Signature Glueless Wig Remakes: 10–15 Business Days

• Build Your Crown Custom Wigs: 14–21 Business Days

• Hair Extensions: 3–5 Business Days

• Wig Services: 5–10 Business Days

• Lashes & Lash Books: 2–3 Business Days

Please note: Processing time does not include shipping time.

Need more help? Contact Team TCE.

When will I receive tracking information?

Once your order has been completed and shipped, you'll receive an email with your tracking number.

Please ensure your shipping address is correct before placing your order, as TCE is not responsible for delays or lost packages due to incorrect addresses.

Domestic shipping typically takes 3–7 business days after processing.

Need more help? Contact Team TCE.

How do I order a custom wig?

Our Build Your Crown experience allows you to fully customize your wig by selecting:

• Hair Collection

• Texture

• Length

• Lace Type

• Parting

• Color

• Styling

• Head Measurements

Accurate head measurements are required to ensure the best possible fit.

All custom wigs are handcrafted specifically for you and are considered final sale once production begins.

Need more help? Contact Team TCE.

What wigs do you accept for services?

We gladly service 100% human hair wigs.

Outside wigs are welcome but must be gently used and free from excessive damage.

We do not service:

• Synthetic wigs

• Severely matted hair

• Previously customized wigs (for Supply Your Own Wig services)

If your lace is damaged, we recommend adding a Lace Replacement Service.

Need more help? Contact Team TCE.

Ready To Begin Your Hair Journey?

Whether you're shopping for a ready-to-wear unit, building a custom crown, or booking a service, we're excited to help you look and feel your best.

Explore Services

"Luxury begins with confidence. Thank you for trusting The CharLexi Experience with your crown."